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Archive for the ‘Tech gadgets’ Category

YouTube is not just acrobatic kittens and dancing babies

Thursday, October 7th, 2010
YouTube is not just for Dancing Babies and Cute Kittens
We talk to a lot of business people who don’t use YouTube because they think it is all about shocking scenes and cute videos with dancing babies and acrobatic kittens.  While it’s true that truly entertaining videos have the best chance to go viral, YouTube can still be a tremendous (and free) resource for any business.  
According to CitySearch.com, a customer is twice as likely to visit your store if you have a video of your store on your website.  Seeing your store and employees on a video, or a customer testimonial, builds customer confidence and increases the chances that the customer will come see you.
Click here to see a video customer testimonial for Alliance Tire Americas (a client of ours).  Nicely done, and it did not require an expensive camera or production crew.  An effective YouTube video can be shot on a $75 Flip camera.  YouTube audiences are not expecting a slick piece; in fact, this is often a negative.  Make it genuine, but also make it short (30 seconds to 2 minutes).  And get to the point; attention spans are not what they used to be.
So how could tire dealers, for example, effectively use YouTube?
– Show your showroom and interview a few employees.
– Interview satisfied customers for testimonials.
– Shoot educational videos on how to winterize your car, getting ready for summer, etc.
Check out the Sullivan Tire YouTube channel.  Great job!
Using YouTube is easy, but there are some techniques and best practices that can help you use it effectively. Shoot me a comment and I will send you our YouTube white paper which takes you from A to Z.

Foursquare – Super-Charging Word-of-Mouth Through Social Media

Wednesday, June 9th, 2010

Christine and I went to one of our favorite restaurant/pubs in Green Hills recently.  She checked in to Foursquare, told about 200 of her local friends about the great hamburgers there and got tips from them on other menu items to try.  How cool is that? For the restaurant!

The restaurant was benefiting from one of today’s hottest and most promising social media platforms and didn’t even know it.  What if they were smart enough to actually incentivize Foursquare users to check in?  How cool (and profitable) would that be?

The idea behind location-awareness social media like Foursquare is that people will use the GPS capabilities in today’s smart phones (iPhone, Android, etc.) to check in, tweet, review . . . let their friends know where they are.  Foursquare, currently available worldwide, is self-described as – “50% friend-finder, 30% social city guide, 20% nightlife game.”  Sound silly? Maybe, but Christine is “mayor” of a convenience store in Bucksnort, TN, and is in hot competition with another Foursquare user.  Every time we go by Bucksnort on I-40, she checks in and I buy an ice cream bar.  Not good for my waistline but great for the convenience store!

From the business perspective, think CRM (customer relationship management). Many small businesses have little or no way to track customer behavior. A coffee shop may have a patron that comes in daily for years, but they have no way to track anything. They can capture emails.  They can supply loyalty cards.  Foursquare goes far beyond all of this. The loyal coffee shop patron can be tracked through Foursquare and even incentivized to get a free cup of coffee for every tenth check-in. This is so much better than a loyalty card because it super-charges positive word-of-mouth through social media and provides valuable data on customer behavior.

Like all good social media platforms Foursquare understood the need to integrate with platforms that others already use. Foursquare users have the option to tweet or add a Facebook status update every time they check in. What this means is that a Facebook user with a few hundred friends might expose your business by way of a Foursquare check-in to thousands of Facebook walls.

There are other services that have tackled this basic function, such as Loopt, Brightkite, Gowalla and My Town, but Foursquare turned this activity into a social competition; a distinction that has led to its current role as a leader in this evolving space.

So how much does this all cost?  Nothing right now.  You can visit the Foursquare business page to register your business. The company is still developing its business model – focusing on the infrastructure, expanding the user base (one million as of today) and developing a database of locations.  While it is free for now, charging businesses to become members and providing them customized programs will most likely be the primary revenue stream for Foursquare in the future.

Tasti D-lite has been using Foursquare for some time now. Patrons are encouraged to register their loyalty card (the Tasti TreatCard) online with Foursquare (and Facebook and Twitter) to earn extra points.

Taco Mamacita, a Nashville eatery,has been using it for about six weeks.  If you check in and prove that you are the mayor of Taco Mamacita, you get a free guacamole.  This is amazing stuff!  For the cost of a few pounds of guacamole, Taco Mamacita has people competing to be mayor and telling hundreds or even thousands of other local people about the restaurant’s great menu items.

Should your business join Foursquare? The answer depends on your type of business and demographics of your customer.  Taco Mamacita fits the profile perfectly.  They are located in a trendy neighborhood  (lots of geeks around) and they pride themselves on their authentic Tex-Mex fare and margaritas (plenty to talk about).

Local consumer-oriented businesses that depend on foot traffic will get the most out of Foursquare, especially if your customers are gadget-friendly, smart phone owners. There are a lot of retailers that fit this category – coffee shops, restaurants, bookstores, pubs, nightclubs, apparel stores, spas, hair salons, art galleries, etc.  Don’t be deterred, however, if you are operating a rather “boring” business.  Owner of a dry cleaner store?  Offer an incentive (like dry cleaning coupons) and Foursquare just might work for you.

Wanna Poken Me?

Monday, January 4th, 2010

I was recently invited by Jennifer Navarrete and Luis Sandoval Jr. to review one of the fancy schmancy new gadgets they’re covering in their January podcast for Tech In Twenty.  I was recently turned on to the Poken by our Tennessee Poken representative, Mark Smith, who I expect will be wildly success with the concept of  a virtual business card.

Poken Pro’s:

  • Go Green – No more paper business cards to add to the stack on your desk.
  • Movin’ On Up – When you leave your company or move out of state, you’re able to quickly and easily manage your information and not have to mess with mass emailing all your contacts to update them on the move.
  • Who are you again? – Do you remember faces and not names or the other way around?  With the Poken web based software, you’re able to reference who you’ve met using the timeline so you’ll always remember who’s a hot lead.
  • And because it’s fun to say, “Wanna poke me?”  There’s no better icebreaker than that!

Poken Con’s:

  • Who do you Poken? – They’ve not quite caught on as much as overseas but I am confident that will change in the next year.

Check out my video below and let me know what you think.

Connect with me on Facebook too!
Jessica Murray

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What do you predict will be the must have gadget of 2010?