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Posts Tagged ‘social media’

Grow Your Blog Audience Through Social Media

Thursday, March 21st, 2013

We all know that a blog is one of the best ways to move your content up in search engine rankings.  But without promotion, a blog has little chance for exposure and, thus, little impact on SEO.

Social media is a logical first step.  Many businesses have already established social media profiles.  Use all of them to promote individual blog posts.  If you are an individual blogger, set up social media profiles specifically for your blog; in particular, develop a Google+ profile that links to your blog.  Google is ramping up its recognition of “authors” of content in their search algorithms.

Blogs and social media were born to thrive together.  Take a look at how GT Radial Tire (a JTMarCom client) is promoting their talkin’ tires blog on their Facebook page.

A great place to start is to share your blog post on Facebook.  Upload an interesting and relevant photo, write a headline and paste a link.  Photos perform significantly better than links on Facebook’s Edgerank algorithm which determines which posts are prioritized on fans’ news feeds.

Use LinkedIn as well.  Join some LinkedIn groups that fit your target audience and post your blog in the discussions section.

Post a link to your blog post on Twitter with a catchy introduction to grab people’s attention. Add hashtags when appropriate on keywords.  And don’t forget to leave room in your 140 characters for people to share with a comment.

Marc Pitman, writing for Social Media Examiner, suggests posting your whole blog on Google+. To do so, paste the blog link and a photo will appear. Choose the thumbnail you wish to display and then paste the whole blog post in the text section. This will take advantage of Google search, especially if you use relevant keywords in your blog.  Share your blog with all relevant circles.

Tumblr, Delicious., and Pinterest are other great platforms for sharing blog posts.

Also, expand your audience and increase your credibility by sending your blog to other sites, such as publication websites or blogs that reach your audiences.

You can also post comments with your blog link on other users’ Facebook walls, Tweets, etc. The key here is to avoid spamming by posting links in non-relevant places.  Keep in mind that few people will want to click on your link if your message sounds like a sales pitch.  Teeth whitening anyone?

Finally, use Google analytics to determine which social media sites are bringing the most, and best, readers to your blog.

I would love to hear about social media tactics you use to promote your blog.

Truck Manufacturers and Social Media: The Good and Not So Good

Friday, April 13th, 2012

Last year at the Mid America Trucking Show, a keynote speaker dismissed social media as a marketing tool. One year later, all of the major truck manufacturers have jumped on board with social media, with varying levels of success.

 

Freightliner and International are successfully using Facebook and Twitter to engage with their audiences. Freightliner spotlights a truck and its driver on a weekly basis and shares relevant information about its brand including news stories, features, contests and polls that provide incentives for participation. Freightliner’s Facebook page features information and contests related to NASCAR (Freightliner is the official hauler of NASCAR), a great strategy for expanding Freightliner’s audience beyond the trucking world.

 

International frequently shares relevant photographs of company-related events and of its trucks around the world on Facebook. During the 2012 Mid-America Show in Louisville, International made its company historian available for questions via social media.

 

International began tweeting about Mid-America long before the show began and was active on Twitter throughout the three-day event. International often provides rewards for Twitter engagement and is good about keeping its Tweets interesting, Tweeting about holidays and other topical news.

 

Several truck manufacturers are successfully using YouTube. Freightliner, Kenworth, Mack and International all have done a good job of posting videos of new trucks and their features. Freightliner and Mack have featured truck owners and their stories. Freightliner has shared its history and videos of classic Freightliner trucks. International frequently shares driving tips with its owners, and it provided great coverage of MATS, from show set-up to a recap of events. International and Volvo used YouTube to discuss the causes in which the companies are involved.

 

Some truck manufacturers certainly have room for improvement in their social media marketing.  Mack and Peterbilt do not have Facebook pages or have long deserted them. Kenworth is on Facebook but not consistently.

 

Here are some insights into areas that truck manufacturers could improve on in social media:

 

  • None of the truck brands are using the Milestone feature on the new Facebook Timeline format. Posting Milestones would be a great way for these companies to share their brand heritage, especially considering that many truck manufacturers have long and interesting histories.

 

  • Every brand would benefit from engaging consumers and the press on Twitter. As I mentioned before, International provides a great example of how a company can use Twitter to converse with users rather than simply promote itself, and its variety of content makes its tweets more effective. Kenworth, Mack, and Volvo Trucks could benefit from posting more content on Twitter and making the content more varied.

 

  • Google Plus is an up and coming social network with over 100 million users. We recommend that truck manufacturers claim their pages and start using this site for promotion and networking.

 

  • Regularly posting high quality videos on YouTube that cover a diverse range of topics can help increase brand awareness and give fans more to talk about. Kenworth and Western Star could benefit from more diverse content and a higher frequency of video uploads. Because it does not have a YouTube channel, Peterbilt is missing a great opportunity to promote its brand.

 

 

 

I look forward to seeing how truck manufacturers develop their social media strategies in the future as the industry becomes more connected through social networks. Social media is a great opportunity for truck manufacturers to continue to build their brand image and connect more directly with customers and fans. Because the truck industry has a high level of brand loyalty and interest, truck manufacturers can greatly benefit from effectively using social media.

 

Trucking Industry is Getting Social

Friday, April 15th, 2011

I walked the floor at the recent Mid America Trucking Show to get an idea of how quickly the trucking industry is adopting social media and the latest digital technologies.

I found that some companies are very engaged, others are in the process of becoming more involved, and others are sticking their head in the sand – believing that they will lose “control” if they put themselves out there in social media.   Guys, you are already “out there.”  Web 2.0 technologies have significantly shifted the power from institutions to the people.  Get with the program!

Anecdotally speaking, I saw a lot more social media activity than at last year’s show.  The show’s Twitter hashtag was very active, companies were using social media to drive booth traffic, and it was clear that social media is playing a greater role in marketing strategies for many.

 

I liked what I saw from Michelin.  They are actively listening to their customers on Facebook, Twitter, LinkedIn, etc., and according to Michelin Marketing Communications Manager Bianca Hogan, the company has established procedures for engaging with advocates and responding to detractors (when a response is appropriate).

It was music to my ears when Ryan Fisher, account manager with Michelin agency Jackson Marketing Group, described how they conducted research at another trucking show to find out which social media platforms are most used by drivers and owner operators.  We see the opposite all too often; companies wanting to jump into Facebook, Twitter or something else before really analyzing how, where and why their target audiences are using social media.  For the record, they found Facebook to be the main platform with Twitter and YouTube also very popular.  Facebook and YouTube are a great way for these road warriors to stay in touch, personally and professionally, while Twitter is good for sharing the latest news on road delays, weather conditions, etc.

Joan O’Clair, corporate communications and social media manager for TravelCenters of America and Petro Stopping Centers, explained that the company has launched a popular iPhone app. to help customers check fuel prices, utilize the company’s emergency road service and much more.  Phase II of the app. is on its way with restaurant specials and more.

Magnus Koeck, vice president of marketing and brand development for Volvo Trucks North America, said Volvo Trucks has been involved in social media for some time in Europe.  Koeck said he has challenged his team to learn more about New Media because it is obvious that Volvo Trucks’ customers are spending more and more time online.  He said they will soon be adding a digital media specialist to the marketing staff.

It was also great to see the traditional media integrating social media into their offerings.  We had a great conversation with Deborah and Evin Lockridge about how they are using Twitter and other New Media tools at Heavy Duty Trucking magazine.

Then there was the speaker who warned the audience not to get involved in Facebook for security reasons.  Yes, you have to be aware of security issues and have a social media policy in place.  But advising not to get involved is akin to a transportation company in the early part of the 20th Century sticking with mules and wagons because you could lose control of a motorized vehicle’s steering wheel.

 

 

 

Flipping the Funnel in the Trucking Industry

Monday, March 28th, 2011


We will be walking the floor this week at the Mid America Trucking Show, and I’m really interested to find out if trucking industry companies are allocating more of their marketing resources to social media.

Specifically, are they shifting marketing resources from one-way communications (i.e., advertising) to two-way communications (facilitated by social media) with their customers and potential customers?

 

According to McKinsey’s David Edelman in an insightful Harvard Business Review article, companies today are over-emphasizing  the “consider” and “buy” stages at the top of the purchase funnel, continuing to put the lion’s share of their marketing resources into building awareness through advertising.  What they are missing is how consumers today remain engaged with a brand after the purchase . . . talking about it (good or bad) via social media, participating in online forums, etc.  Thanks to Web 2.0 technologies, consumers are now sharing their opinions with people across the globe . . . instantaneously, reaching potentially thousands or millions of others.

 

Consumers today rely heavily on digital interactions to evaluate products.  Products drop in and out of their consideration set during this rigorous process.  And after the purchase, they remain engaged with the brand through social media.

 

Edelman says, “Marketing investments that help consumers navigate the evaluation process and then spread positive word of mouth about the brands they choose can be as important as building awareness and purchase.”

 

Why?  According to McKinsey, two-thirds of the economy is now based on recommendations . . . not the funniest TV ad . . . nor the most eye-catching billboard.  According to Nielson, only 14 percent of people trust ads, while 76 percent trust others’ recommendations.  People in the trucking industry have always placed a heavy emphasis on word-of-mouth.  After all, if you’re making a six figure investment in a tractor, you want to hear the opinions of your peers.

 

Still, though, many marketers focus on media spend (typically 80 – 90 percent of their budget) that hits consumers at the “consider” and “buy” stages all while consumers are increasingly influenced during the evaluation stage and what Edelman calls the “enjoy-advocate-bond” stages.

 

What to do?  First, carefully analyze all the touch points for your target consumers and which channels are most influencing their decisions.  Go beyond analyzing paid media; also think about “earned” media such as online communities, blogs and product review websites.

 

Then, shift some of your budget to funding the people and technology required to create and manage content for a plethora of online channels.  We’re talking two-way communications here; time consuming yes, but so worth it.

I’ll report back next week on what I find.  In the meantime, enjoy the show!  Don’t forget to follow  http://twitter.com/truckingshow and the #mats hashtag on Twitter.  Give us a follow as well. http://twitter.com/JTMarCom

 

 

 

 

 

Farmers Rock Social Media!

Tuesday, August 3rd, 2010

I am very fortunate to be working with Alliance Tires Americas, Inc., a client in the agriculture industry; not only because they have wonderful products and are great folks, but because my own personal interests are satisfied. You see, my husband John and I have a family farm in west Tennessee. The farm has been in my husband’s family since 1870 but we are “new’ to the farming business.  So I am learning a lot from participating in forums and social media sites for Alliance Tire.  For example, I learned recently that because we have 100 acres or less we are considered “hobby farmers.”  That’s OK with me. We have a great deal to learn.

It may be a surprise to some of you that agriculture professionals and farmers in America are quite advanced in using social media and other public forum sites to promote themselves and their interests.  The Ag Chat foundation sponsors a question and answer session every Tuesday night from 7-9pm EDT using the twitter hashtag #agchat.  Almost every Farm Bureau offers classes teaching social media to their constituents.

Why?  Because farmers want you to know where your food comes from.  They want you to know the faces behind your gallon of milk or carton of eggs. Farming is not easy. It is hot, dirty, and expensive and totally under appreciated.  But individuals like Troy Hadrick and Advocates for Agriculture, and organizations like AEM, Association of Equipment Manufactures (AEM is looking for someone to recognize as the ‘Advocate for Agriculture” at their annual meeting.  Other examples on Facebook include: Indiana Dairy, Farmer Showcase and Farm Journal.

Do you know where your food comes from? Do you care? Who do you know that is a great “Advocate for Agriculture?” Tell us your story.  It is important!


Should Tire Dealers Get Involved in Social Media?

Thursday, July 1st, 2010

The answer is “yes.”  There is mounting evidence that the use of social media is quickly becoming mainstream.  More than 45% of US adults now participate in social media and 25% do so weekly.  If anything, this trend will accelerate.

There are obstacles for sure.  You may be (quite understandably) worried about time and/or money constraints.  Our message to you is — FIND A WAY . . . WAIT AT YOUR OWN PERIL!

Kauffman Tire is a good example of a dealer doing it right.  They have a Facebook page with 289 friends; a good number for a low-involvement category such as tires.  Anyway, what is the value of just one loyal customer in terms of annual expenditures and positive word-of-mouth?

The best thing about the Kauffman Tire Facebook initiative is the interaction with their “fans.”

Here’s one recent post from Kauffman on their wall:
A friend of mine had a tire separate on a road trip then found that his spare was flat. Made for a miserable day.  Folks, please keep a close eye on your tires. Especially in the heat of summer!
and always check the air in your spare too!!……. We’d be happy to help!

How about these fan comments?

(Went to Kauffman) . . . 2 weeks ago. New tires and an alignment. We received awesome service and will deff go back there.
Headed to Kauffman for tires and an alignment. Got my Valued Customer Coupon in-hand.

Tire dealers kill for customer advocates like this . . . and through social media they are telling their stories to lots of people.

Kauffman also does a good job with Twitter; we will cover some Twitter tips, as well as more info on Facebook, in future newsletters.

Interested in learning more?  There is plenty of online advice and there are definitely tricks to learn for maximum efficiency and effectiveness.  If we can help you, let us know.

About Kauffman Tire

Here’s how Kauffman describes themselves on Facebook:

Offering quality tires and experienced service at affordable prices since 1936.

Serving Atlanta, GA; Tampa and St. Petersburg, FL; and Northeast Ohio.  Over 50 locations.

They also have 11 wholesale distribution centers, 4 commercial tire centers, 1 Bandag retreading facility, and the e-commerce site Treadepot.com.

Join JTMarCom on Facebook

Want more tips and advice on how to get involved in social media?  Join the JTMarCom Facebook Page. We post useful social media marketing info every day.

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Foursquare – Super-Charging Word-of-Mouth Through Social Media

Wednesday, June 9th, 2010

Christine and I went to one of our favorite restaurant/pubs in Green Hills recently.  She checked in to Foursquare, told about 200 of her local friends about the great hamburgers there and got tips from them on other menu items to try.  How cool is that? For the restaurant!

The restaurant was benefiting from one of today’s hottest and most promising social media platforms and didn’t even know it.  What if they were smart enough to actually incentivize Foursquare users to check in?  How cool (and profitable) would that be?

The idea behind location-awareness social media like Foursquare is that people will use the GPS capabilities in today’s smart phones (iPhone, Android, etc.) to check in, tweet, review . . . let their friends know where they are.  Foursquare, currently available worldwide, is self-described as – “50% friend-finder, 30% social city guide, 20% nightlife game.”  Sound silly? Maybe, but Christine is “mayor” of a convenience store in Bucksnort, TN, and is in hot competition with another Foursquare user.  Every time we go by Bucksnort on I-40, she checks in and I buy an ice cream bar.  Not good for my waistline but great for the convenience store!

From the business perspective, think CRM (customer relationship management). Many small businesses have little or no way to track customer behavior. A coffee shop may have a patron that comes in daily for years, but they have no way to track anything. They can capture emails.  They can supply loyalty cards.  Foursquare goes far beyond all of this. The loyal coffee shop patron can be tracked through Foursquare and even incentivized to get a free cup of coffee for every tenth check-in. This is so much better than a loyalty card because it super-charges positive word-of-mouth through social media and provides valuable data on customer behavior.

Like all good social media platforms Foursquare understood the need to integrate with platforms that others already use. Foursquare users have the option to tweet or add a Facebook status update every time they check in. What this means is that a Facebook user with a few hundred friends might expose your business by way of a Foursquare check-in to thousands of Facebook walls.

There are other services that have tackled this basic function, such as Loopt, Brightkite, Gowalla and My Town, but Foursquare turned this activity into a social competition; a distinction that has led to its current role as a leader in this evolving space.

So how much does this all cost?  Nothing right now.  You can visit the Foursquare business page to register your business. The company is still developing its business model – focusing on the infrastructure, expanding the user base (one million as of today) and developing a database of locations.  While it is free for now, charging businesses to become members and providing them customized programs will most likely be the primary revenue stream for Foursquare in the future.

Tasti D-lite has been using Foursquare for some time now. Patrons are encouraged to register their loyalty card (the Tasti TreatCard) online with Foursquare (and Facebook and Twitter) to earn extra points.

Taco Mamacita, a Nashville eatery,has been using it for about six weeks.  If you check in and prove that you are the mayor of Taco Mamacita, you get a free guacamole.  This is amazing stuff!  For the cost of a few pounds of guacamole, Taco Mamacita has people competing to be mayor and telling hundreds or even thousands of other local people about the restaurant’s great menu items.

Should your business join Foursquare? The answer depends on your type of business and demographics of your customer.  Taco Mamacita fits the profile perfectly.  They are located in a trendy neighborhood  (lots of geeks around) and they pride themselves on their authentic Tex-Mex fare and margaritas (plenty to talk about).

Local consumer-oriented businesses that depend on foot traffic will get the most out of Foursquare, especially if your customers are gadget-friendly, smart phone owners. There are a lot of retailers that fit this category – coffee shops, restaurants, bookstores, pubs, nightclubs, apparel stores, spas, hair salons, art galleries, etc.  Don’t be deterred, however, if you are operating a rather “boring” business.  Owner of a dry cleaner store?  Offer an incentive (like dry cleaning coupons) and Foursquare just might work for you.

What is a Twitter #Hashtag?

Friday, May 14th, 2010

Hashtags are a community-driven convention for Twitter for adding additional context to your tweets. They’re like tags or categories, only added inline to your post. You create a hashtag simply by prefixing a word with a hash symbol: #hashtag.  Hashtags are essentially a simple way to catalog and connect tweets about a specific topic. They make it easier for users to find additional tweets on a particular subject, while filtering out the incidental tweets that may just coincidentally contain the same keyword. Hashtags are also often used by conference and event organizers as a method of keeping all tweets about the event in a single stream, and they’ve even been used to coordinate updates during emergencies

You can create a hashtag simply by appending the hash symbol to a word, like this: #hashtag. #socialmedia,#conferences

How to Utilize Existing Hashtags:

There are a wide variety of already established hashtags — and new ones being created daily — that you can join. Some examples are #musicmonday,#tastytuesday, #followfriday.

How to Find a Hashtag:

Some great site to search hashtags being used are:

What the Trend?: This useful little service makes it really easy to learn about trending hashtags. When something starts trending, What the Trend? will provide a quick blurb on what’s going on.

Twubs: Twubs  uses a wiki system to help disseminate information on a hashtag. It aggregates tweets and imports pictures to help illuminate the topics being discussed.

Hashtags.org: While not the best at helping you understand the meaning behind a tag, Hashtags.org is good at showing you its use over time and recent tweets, which oftentimes is enough to figure out the meaning behind the tag.

Tagalus: Tagalus is a simple dictionary for hashtags. It’s very easy to find information on thousands of hashtags as defined by other users. You can also define a hashtag by tweeting tagalus.

How to Start your own Hashtag

The first step in creating a hashtag is deciding on the tag word itself. You should pick something memorable, easy to spell, and perhaps more importantly, as short as possible. Remember that Twitter gives everyone just 140 characters per tweet, so no one wants half of it to be taken up by an unwieldy hashtag. Once you’ve figured out the tag itself, the next step is simple: start using it and promoting it. Make sure your tweets using the hashtag are worthwhile and add something of value to the conversation.

More resources for hahstag information:

HOW TO: Get the Most Out of Twitter #Hashtags

The Twitter Hash Tag: What Is It and How Do You Use It?

Ultimate Guide to Twitter Hashtags | Search Engine Journal

4 Sites to Get You Started in Social Media

Wednesday, April 7th, 2010

There are so many great resources to help you get started with social media it can be very overwhelming. Below are a few places that I like. What are your favorites?

Mid-America Trucking Show Got Social Last Week

Wednesday, March 31st, 2010

Of the different segments that make up the U.S. trucking industry, which ones are more rapidly embracing social media?  Some insights were revealed at last week’s Mid-America Trucking Show in Louisville.

First, an interesting record was achieved at MATS – the largest ever gathering of women owner-operators in one place at one time.  Twitter played an instrumental role in getting the word out before and during the show.  This leads us to insight #1 – there is a solid base of owner-operators and drivers using Twitter and Facebook, and this will only grow through word-of-mouth.  These two social media platforms provide a great way for truckers to stay in touch with their families and with each other.

As is common these days at conferences and trade shows, a Twitter hashtag was set up for MATS and provided a great way for Twitterers to share information, make connections, etc., at the show – not to mention Twitterers interested in MATS but unable to attend this year.

Insight #2 is that a growing number of manufacturers are increasing using social media as an extension of their marketing programs.  Companies such as Michelin, Cummins and Arvin-Meritor Tweeted about their products and events at MATS.  Look for manufacturers to continue using social media to get the word out but also to begin capitalizing on the true value of social media – creating conversations with customers and potential customers and energizing an army of brand advocates.  Check out Peterbilt’s Facebook Fan Page.

Finally, fleet professionals are increasingly using LinkedIn and Facebook but have been slow adopters of Twitter.  Adam Ledlow — http://twitter.com/AdamLedlow — of Truck News magazine had an interesting insight – with more and more drivers using social media, fleets should be employing it to snag qualified drivers.  What a great recruitment tool!